Terms and Conditions

Full terms & conditions for A little bit Naughty are detailed below. 

On receipt of you deposit payment you are accepting the below terms and conditions.

Quotes:

Following your enquiry, and or consultation, your quote will be valid for 4 months, payment of a deposit will secure the price quoted and your desired date and prevent any price increases.

Deposit payment:

For wedding and complex bespoke cakes a non-refundable payment of 20% (total of the cake + delivery cost) is required in order to secure the commission of your cake and chosen date. If a deposit payment has not been received and there has been no communication after 2 months of the initial quote, we reserve the right to cancel the order.

Booking the date for your event:

Please note that dates cannot be held without a deposit payment. On enquiry and quotation, your chosen date will be added to the calendar, if another enquiry is received for the same date, every effort will be made to contact you before releasing the date.

Balance Payments:

For wedding cakes the balance is due 1 month before the wedding date. For all other cake and cupcake orders the balance should be paid 7 days before delivery or collection. If payments are not received in good time without prior agreement, we reserve the right to cancel the order. W

Save The Date:

To save a specific date before you’ve decided on your cake design, a deposit payment of £50 can be made to secure the date. The design and final price must be agreed at least 3 months before the wedding date.

Wedding Taster Boxes:

Special boxes of 6 different flavoured cupcakes are available several times per year and can be booked in advance - boxes cost £20 + postage if required. If you then book your wedding cake, a £20 credit will be issued towards the final cost of your cake on receipt of your deposit.

Hiring of Cake Stands:

I have several cake stands and perspex cupcakes towers available to hire for a small fee - please note a deposit payment is also required which will be refunded upon safe return of the equipment. All hired items must be returned within one week unless otherwise agreed.

Collection and transport of Cakes by Customers:

Due to the delicate nature of my cakes, I am not liable for any damages caused once the cake has left my possession. When you or your representative elects to collect and set up the cake/cakes, you (the customer) assume all liability and responsibility for the condition of the cake/s once they leave my property. I take every measure to supply you with a stable product but cannot guarantee structural integrity during transport. Every cake is photographed on completion and may be seen at the request of the customer to verify the cake is correct and properly supported/packaged before collection. Please always handle your cake with great care: transport and display on a flat well supported surface and do not leave in temperatures above 70 degrees Fahrenheit for extended periods of time.If collecting your own wedding cake we recommend you check your wedding insurance covers cake damage.

Release Form. 

Customers collecting cake - if the cake is being collected by another family member, friend or third party they will be asked to check the cake before taking it away and sign a collection release form to acknowledge the cake has been checked and is in good order - a photograph of the cake will also be sent to the original customer to ensure they have seen and are happy with the design.

Allergies & Dietary Requirements:

Please ensure you advise us at the time of booking, if you or any of your guests have any allergies or special dietary requirements. Cakes can be made gluten-free, egg free, Vegan, alcohol free and without nuts by request. Please be aware that although these ingredients can be removed from my cakes, they are still present in my kitchen, so I cannot guarantee they do not contains small trace amounts.

Booking Confirmations:

Upon confirming your order, I will send you a booking confirmation form, along with payment details for your deposit. It is your responsibility to read through the form, checking dates/times and spelling of names to ensure all details are correct. Receipt of your deposit acknowledges your agreement that the information is correct. A little bit Naughty is not responsible for any spelling mistakes made and or not corrected by the customer.

Best Before Dates:

Please note that many cakes, especially fondant covered cakes with bespoke decorations require several days to bake, stack, ice and decorate. Cakes will be made to ensure they are at their best for consumption at your event or for your pre- arranged day of delivery/collection. It is therefore not recommended to for collection more than 24 hours before the cake is going to be consumed. Please take this into account when booking your collection date. As cakes are baked with fresh ingredients and no artificial preservatives they do not keep as long as supermarket cakes.

Storage of Cakes:

Cakes should be kept cool but not refrigerated as placing cake in the fridge will reduce moisture drying the sponge and making the cake go stale quicker. Once cakes have been cut any leftovers should be highly wrapped in cling film to prevent air from drying it out. If you wish to keep the cake for longer it is recommended to cut the cake into slices, wrap individually and place in a freezer bag - cake can be frozen for up to 3 months.

Non-Edible Items

Some cakes contain small proportions of inedible items, it is the clients responsibility to ensure these are removed by you or your caterer before consumption. 

For example, cake dowels between tiers of stacked cakes, ribbons, wires in sugar flowers and also some models contain cocktail sticks or plastic lolly sticks through the centre for stability. Large standing models are made from Saracino modelling paste but will have an internal wire frame and are not meant to be consumed. Models can be kept indefinitely if kept dry and out of direct sunlight.

Summer Months:

Please be cautious when considering chocolate cakes during summer months (June-August). We cannot accept responsibility for cakes melting once they have left our possession, as we have no control over the temperature at your venue.

Amending an Order:

Please ensure that if you decide you’d like to change your cake design, any required amendments are requested in writing if possible 1 month before delivery/collection. We will endeavour to adjust your design where possible, but please bear in mind this may not be possible depending on the requirement and amount of notice given. If the change affects the cost, or preparation work for the original design has already been started, your balance will be adjusted accordingly.

Delivery:

Delivery charges are calculated on a mileage and time required. Alternatively, cakes can be collected from our premises.

If you choose delivery, it is our intention that your cake will be delivered in perfect condition

prior to the start of your reception. However we ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays. In some circumstances, we may recommend the cake is delivered 1 day in advance. It is your responsibility to ensure you inform us of your correct ceremony & reception time plus the postcode of the venue. In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price.

Late requests for delivery (after securing the booking based on collection) will be accommodated where possible, but cannot be guaranteed, as earlier delivery commitments must take priority.

Cake Set Up

It is the clients’ responsibility to ensure arrangements are made for the cake table, linen, cake

stand & knife, which should all be set- up prior to our arrival, (unless there is an agreement that we will liaise with the venue on your behalf). If any delay is incurred due to these not being in place, we reserve the right to charge for any delay incurred (labour costs at £25 per hour, plus any compensation required to pay to other brides whose wedding cake delivery has been delayed as a result) or leave the cake with the event manager to assemble / move into position as appropriate. Please take extra care to ensure a stable cake table if you are having a marquee wedding, as surrounding floor boards can easily rock the cake once stood on.

Bespoke Design Cakes:

Please be aware that while we are happy for customers to send photographs of the type of cake design they’d like, we will not create an exact replica of another designer’s work. We will however, be happy to create a similar design with our own spin.

Cancellation

Before we begin to provide the services, you have the following rights to cancel our services:

1. Subject to clause 3 below, you may cancel any order for services at any time within 14 days of the date of our email confirmation of your order. Cancellation must be made in writing (by email). We will confirm your cancellation by email.
2. if you cancel an Order and you have made any payment in advance for services that have not been provided to you, we will refund this amount to you however, if you cancel an order for services and we have already started providing the service, you will pay us any reasonable costs we have incurred in providing these parts of the service, and this charge will be deducted from any refund that is due to you. If no refund is due to you. We will advise you what these costs are when you contact us. However, where you have cancelled an order because of our failure to comply with these terms (except where we have been affected by an Event Outside Our Control), you do not have to make any payment to us.
3. If we have completed providing the services, you have no right to cancel, even if this is within 14 days of our email confirmation of your order.

If cancellation of a Wedding cake or multi-tired bespoke cake takes place 3 weeks before the event, we reserve the right to keep 75% of the total price, or if cancellation occurs 7 days prior then 100% of the value with be retained to cover the costs of production of the cake and also loss of business for other orders not taken for the booked date.

Cancellation must be made in writing by email to michelle@alittlebitnaughty.co.uk and will only be deemed to take effect from the date your email is received. If you postpone the event we will endeavour to transfer your order providing the new date is available, otherwise it shall be treated as a cancellation. We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.

Complaints:

If you spot any mistakes or have concerns about your cake, please notify us immediately upon delivery / inspection so that we have the opportunity to rectify it in time for your event. We highly recommend a member of the family, wedding co-ordinator or events manager as the designated point of contact. All other concerns should be made in writing, and evidence of the fault should be included. A refund will only be issued if the uneaten cakes are returned, and are unsuitable for consumption / not as described in the accepted booking confirmation. Refunds will not be issued due to change of mind.

Privacy Policy and Acceptable use policy

Personal data and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it. For more information, please go to our Privacy Policy, which can be found on our website: